Support

Get answers to common questions, find product warranty information, and view helpful installation videos.

FAQ

 Many – framed doors, frameless doors, pivot doors, bypass doors, or solid stationary glass. 

No, this is a curbless presloped shower base that is 1-1/8” thick.

The shower bases are 1-1/8” high for easy entry. However ,yes it may be installed flush to floor.

Yes. CASTICO Pan Bases can be trimmed up to 1 ½ inches on each side. You can view helpful installation videos along with our instruction guides on our Support page for more information on trimming.  

Yes! Our solid composite shower walls can be trimmed and cut to support a variety of shower designs and accessories. For more information on trimming, you can view helpful installation videos along with our instruction guides on our Support page.

Our products can easily be trimmed using a tile saw or circular saw with a diamond or fine-tooth blade. Helpful installation videos demonstrating how to trim our products are available on our Installation Support page.

Yes, you may select any suitable wall tile to be paired with a CASTICO shower base.

Our Shower Kits are curated to pair our most popular pan base colors and sizes with coordinating wall designs. To view available combinations, please visit our Products page. Available options and styles can also be viewed on HomeDepot.com.

For missing package contects, you can contact customer service at 844-364-2502 or contact@castico-tx.com and we will send you the missing items.

Our shower pan bases are compatible with select standard 2-inch drains, such as the OATEY Shower Drain with 4 ¼ inch round snap (Home Depot SKU#: 1003316826).

Yes. Polyurethane construction adhesive or polymer-modified thin-set can be used to install our shower pan bases and walls.

The shower base has a low-profile entry of 1-1/8” that can be installed flushed to the floor or you can tile up to the shower pan/base for a zero entry ADA compliant shower. Yes, it can hold the weight of a wheelchair.

Yes! Our Narrow Entry Flange Kits are available for purchase on our Products page under Accessories and come in several sizes.

Wall panels are available for purchase at select Home Depot locations. For purchasing information and locations, visit our Products page.

Yes, Castico Shower Walls can be drilled into for installation of accessories.

All of our shower pan bases include a stainless steel drain plate. Additional colors can be purchased separately on our Products page. 

If any of the included items in your order are damaged, do NOT begin installation. Contact our Customer Care Team directly at 844-364-2502 or through the Call Us button located at the bottom of our website. 

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